amazon return policy

Items purchased from your Amazon Wedding Registry as a gift can be returned within 180 days of delivery. Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method. Grocery items (including Amazon Fresh and Prime Pantry items) and wine are not returnable to Amazon but may be refunded or replaced. Fine Art items with a value of $35 or more must be returned using a trackable shipping method. When the carrier comes to pick up the television, they bring their own packaging materials. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor. Also with Amazon returns a lot of people do like they do on eBay, they buy a New item and then return their old used one in the box. This includes any attached tags (product tags and security tags), and where applicable, hygiene seals. I shop on Amazon A LOT! Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged/defective upon arrival, or materially different from what was ordered. Breast pumps must be returned unused in their original condition with the factory seal and packaging intact. Third-party sellers must either provide a return address within the United States, provide a prepaid return label, or offer a full refund without requesting the item be returned. Customized products sold by third-party sellers fall under the A-to-z Guarantee. Cancel or view benefits, Payment Settings We welcome your feedback. Better still, during the holiday shopping season, you'll actually have until January 31, 2021 to make your returns. In addition, if you accidentally purchase a song or album from our Digital Music Store using Alexa, that purchase is eligible for return and refund if we receive your request within 7 days of the date of purchase. Kindle books you receive as a gift are eligible for exchange for an Amazon.com Gift Card before acceptance. When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of Amazon.com. To process a return request, go to Manage Seller Fulfilled Returns page, where you can review, authorize, or decline requests. Fresh flowers, live indoor plants, or insects are not returnable to Amazon, but may be refundable. Wickedly Prime, Amazon Elements, Happy Belly, Mama Bear, and Presto! Here are your options: Unless they arrive damaged or defective, certain items cannot be returned. This does not drive our decision as to whether or not a product is featured or recommended. Seller Return Policy: Third-party sellers on Amazon.sg are expected to offer returns on an equivalent basis, but their policies may vary. Amazon has categorized a huge list of return policy which will help you to a greater extent in returning your product. Subscriber You can find out if an item is non-returnable under the "Your Orders" page. Your return must be postmarked within 30 days of the date you received the item. Returns are eligible until January 31, 2021 for purchases made during the holidays. We highlight products and services you might find interesting. Products on Amazon Renewed are backed by the. Non-digital products purchased using Alexa are eligible for free returns. Track or cancel orders, Returns & Refunds If your return is not a result of an Amazon error, we won't refund the original shipping fees. Amazon Photos printed products are not returnable to Amazon but may be refunded or replaced. These products will not display a ‘'free returns’' message on the product detail page. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. Notification to the third-party seller within 14 days of receipt of item for return. If any of your gifts don't work out, Amazon is widening the return window so you have until January 31, 2021 for the stuff you bought during the holidays. Certified Refurbished items sold by Amazon Warehouse can be returned within 90 days of receipt of shipment. If you're not satisfied with the quality of product, we will issue you a full refund within 30 days of receipt of shipment. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. For Amazon Seller returns, the Amazon merchant provides information on what carriers to use to ship items back. All product packaging (boxes, manuals, warranty cards, etc.) Returns. Return eligible Amazon.com items to Kohl’s stores and save yourself time and money. If you've purchased a defective automotive item, shipped from and sold by Amazon.com, that is covered by a published manufacturer warranty, Amazon honors the warranty. During the scheduled return pick-up, the seller will uninstall or disassemble, and pick up the item. You can purchase syndication rights to this story here. To start a return, visit the "Your Orders" page under your account. 2 … Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return. But what if that Kindle e-reader or cashmere sweater doesn't work out like you planned? See Customized Products for additional details. All Amazon-branded devices and accessories that are returned and for which a refund or replacement is given will become the property of Amazon upon receipt. You can also access Manage Returns page by clicking the Orders drop-down menu in Seller Central. We frequently receive products free of charge from manufacturers to test. To request a refund, contact Amazon customer service for assistance. and certificates of authenticity, grading, and appraisal must be returned with the item. Books purchased from the Kindle Store can be returned within seven days of purchase. Kohl’s will ship all returned items to Amazon while you shop. Before shipping a return, photograph the item for your records. In rare cases where a return label is not provided, items must be returned using a trackable ship method and be insured for the value of the merchandise and shipped with a signature shipping service. Once a refund is issued, you can't have access to the book. 2. After you click the “Return … To confirm that an item qualifies, you can look to see if it has "Free returns" listed next to the price. While most sellers offer a returns policy equivalent to Amazon.com's, some seller returns policies may vary. Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return. This isn't the information I was looking for, Top subscription boxes – right to your door. You can find an overview of Amazon Prime's return policy and answers to common questions below. By clicking ‘Sign up’, you agree to receive marketing emails from Business Insider Software and video games can be returned for a full refund within 30 days of purchase. I would say easily 200+ orders a year. In most cases, used or open box items purchased from Amazon Warehouse and shipped from Amazon.com can be returned within 30 days of receipt of shipment. Amazon Global Store Return Policy. To request a refund, visit. While we're unable to respond directly to your feedback, For the 2020 holiday season, most of the items shipped between October 1 and December 31 can be returned until January 31, 2021. Where do all our easy and free online returns really end up? Any Fine Art item returned without original documentation will be rejected. Amazon’s Return Policy for Electronics. Amazon AU Change of Mind Return Policy. Note: If the seller's listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page. Amazon Global Store Return Policy. Subscribe to our newsletter. If you order from a Marketplace seller who dispatches from a location outside the UK, Amazon’s return policy requires that international Marketplace sellers must provide one of the following: A return address within the UK; A prepaid return label; A … If you buy them, we get a small share of the revenue from the sale from our commerce partners. All product packaging (boxes, etc.) Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. Luxury Store products must be returned in new, unused, and unaltered condition. Before sending a Fine Art return, photograph the item for your records. Contact the manufacturer directly for service, warranty, return, and refund information. Typically, most items purchased with an Amazon Prime account have a 30-day return window. New desktop, laptops, or tablets (excluding Kindle E-readers and Fires) purchased from Amazon.com that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase. If the item was shipped or “fulfilled” by Amazon, it cannot be replaced, but it can be returned for a refund. Items valued over $35 must be returned to the seller with a trackable shipping service. Amazon gives you 30 days to return your product. About Spilled or Damaged Amazon Fresh Items, Return Items Purchased from Amazon 4-star, Customer Return Policy for Kenmore Major Appliances, Return Items You Ordered from Amazon Books, About Amazon Physical Store Return Policies, © 1996-2020, Amazon.com, Inc. or its affiliates. While we're unable to respond directly to your feedback, we'll use this information to improve our online Help. For product documentation, this includes any certificates of authenticity, grading, warranty cards. We operate independently from our advertising sales team. To request a refund, contact customer service. Drop-off locations for free returns include Amazon Books, Amazon 4-Star stores, Amazon Hub locations, Kohl’s stores and select Whole Foods Markets and UPS stores. Sign up for a daily selection of our best stories — based on your reading preferences. If we have concerns with authenticity or the condition of the return, we may provide a longer return processing window to evaluate with the brand owner, and this may impact the timing of any applicable refund. Free Amazon Returns regardless of reason, that’s what’s more convenient! Here are answers to FAQs about Amazon Prime's return policy. Items must be returned using the return label we provide. Hazardous materials, including flammable liquids or gases are not returnable to Amazon. In addition to shipping your item, you can also choose the Label-Free, Box Free option and bring your unwrapped item to a dropoff location with a provided QR code. Amazon provides a return label that is to … If you're not completely satisfied with these brands at any time, we are happy to give you a full refund: Please select what best describes the information: Thanks! To determine whether items sold and fulfilled by a third-party seller can be returned, check the returns policy set by the seller. Get it now on Libro.fm using the button below. To request return information, contact the third-party seller within 14 days of receipt. Returns for televisions shipped without Enhanced Delivery should be in new and unopened condition. Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment. The basic return policy for Amazon.com states that customers can choose to return items for replacement, if defective, if the item was shipped by a third-party. Pet food and similar products are not returnable to Amazon, but may be refundable. For packaging, we seek the brand packaging (provided by the luxury brand directly, different from the Luxury Stores packaging). Gift Cards are not returnable after purchase (except as required by law). Go to the Amazon Online Returns Center and find the "Return a gift" button near the center of the page. Amazon Returns are now accepted at all Kohl’s stores (excluding Anchorage, Alaska). Most refunds are fully refunded within 7 days of receiving your item, but you can read more about estimated return times here. Below, we've answered the most common questions about Amazon's return policy — including how to make a return, what items are eligible, and when to expect your refund. If a seller does not offer these methods to return your items, you may file an A-to-z Guarantee claim to seek help with your return. However, most items purchased between October 1 and December 31 fall within the holiday 2020 shopping season and can be returned up until January 31, 2021. Products sold by Handmade Makers are subject to the standard A-to-z Guarantee policies for Amazon. All sellers participating in the Delivery with Services program are required to support scheduled return pickups or exchanges. Any items returned without original documentation will be rejected. We'll automatically refund you any shipping charges applied to the return. It can take up to 25 days for an item to reach us once you return it. as well as other partner offers and accept our, Amazon; iStock; Gilbert Espinoza/Business Insider, Head straight to Amazon to shop for holiday gifts, free holiday shipping, no order minimum required. Mattresses in original packaging are returnable from your porch. Beauty products made of hazardous materials, including flammable liquids or gases, are not returnable to Amazon. Amazon has announced that it’s temporarily extending its return policy due to the COVID-19 pandemic. All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. have to be scheduled by the seller. Amazon will either replace the item or refund the cost of the item for the life of the published warranty. If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Amazon A-to-z Guarantee. Items with a value more than $500, must also be insured. Also, Amazon's return policy on my order said not to pack it, it would all be done by your UPS store and it was. The massive online retailer offers a ton of products to choose from, including tons of tech, outdoor gear, beauty and grooming products, and fashion for the entire family — it's also one of the few stores with free holiday shipping, no order minimum required. Almost all products will have the same return policy but there are some exceptions or different for some of the products which will be talked about further. We're proud of our products. Buyers select their preferred carrier return method. Digital educational resources can be returned within seven days of purchased for a resource that has not yet been downloaded. Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return. Change email or password. While some products vary based on the category and return reason, most new and unused items can be returned to Amazon within 30 days. You can purchase syndication rights to this story here. It even provides a useful indicator on whether or not your order will arrive before Christmas, specific to each item. Most items delivered within the US qualify for free returns. Amazon is expanding its free return policy to include millions of products not previously eligible, including electronics, household items, and kitchen appliances. There are a few exceptions for things like items that weigh more than 50 pounds, fashion items purchased from The Drop, and products bought through third-party sellers. If your return postage costs exceed $20, you may contact our Customer Service Center to request a refund of the remaining postage cost. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page. ‹ All Help Topics You can sign up for a free 30-day trial of Amazon Prime. we'll use this information to improve our online Help. Returning a Gift You Received 2 Create or log into your Amazon account. To view the seller's return policy, once you've ordered, you can select your order in the Returns Center. Report Inappropriate Content. Shipping carrier information, Account Settings since, “No Rules Rules: Netflix and the Culture of Reinvention”. For more information about returning Amazon devices and accessories, including instructions for returning, please see the. When you buy through our links, we may earn money from our affiliate partners. Exchange or return items, Manage Prime and certificates of authenticity and appraisal must be returned with the item. Returns without the original packaging and documentation will be rejected. 3. Theme park tickets are not returnable after purchase. What could be more convenient? To ensure a consistent experience for buyers, you must match or exceed Amazon's return policies.For professional sellers, Amazon automatically enrolls you in the Amazon Prepaid Returns Label program.As part of this prepaid returns label program, Amazon automatically authorizes U.S. returns that fall within Amazon’s return policy. Customers in the US or Canada can return most items bought on Amazon … For items below $35, we suggest USPS delivery confirmation service. Items with a value more than $500 must also be insured. Learn more. Items can be returned within 30 days of receipt of delivery using the Online Returns Center. But, relaxed return policies on online shopping sites like Amazon means higher return rates (versus those who shop in person). Buyers submit a return request through Amazon. I ONLY buy items that are typically sold by Amazon and state free prime shipping & returns, and I return quite a bit. 1. For more information, see, Apps and In-App Products purchased from the Amazon Appstore may be eligible for a refund within 90 days of purchase, depending on the circumstances of your order. If a Delivery with Services item is missing parts or damaged through customer misuse, the customer may be charged a restocking fee based on the condition of the product. A leading-edge research firm focused on digital transformation. Unless otherwise specified, games, software downloads, and purchases from the Amazon Appstore, the Amazon Digital Music store, the Amazon Luna store or the Amazon Video store are not returnable after purchase. Buying Amazon returns pallets from Direct Liquidation is a great way to purchase merchandise at prices below typical wholesale values, setting yourself up for a chance to maximize your profit on resale. 2. To file a claim for these items please note the following: The following guidelines apply to all return-eligible Luxury Stores products, and returns that fail to adhere to these guidelines may be rejected. Disclosure: This post is brought to you by the Insider Reviews team. Amazon.com and most sellers on Amazon.com offer returns for items within 30 days of receipt of shipment. Amazon-Sold Add-Ons purchased from Amazon Luna may be eligible for a refund within 90 days of purchase, depending on the circumstances of your order. Items with a value of $35 or more must be returned using a trackable shipping method. To request a refund and return content, visit Manage Your Content and Devices, select the. 1. To return a product purchased using Alexa, process your return as normal in the Returns Center. For more information about Gift Card limitations, see. You should see the shipping refund within 7 days of receiving your product refund. Baby items can be returned within 90 days of receipt of shipment. Thanks! You may return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.Unless otherwise stated, original shipping fees for change of mind returns are not refunded. I was in and out in 60 seconds after they scanned the code on my phone. are not returnable to Amazon. Amazon can be a stickler about returns of certain high-value items, including jewelry, collectibles and electronics. Select the department you want to search in. Some products have different policies or requirements associated with them. Returns or exchanges for items purchased from a third-party seller that provided a Delivery with Service (in-home unpacking, installation, assembly, etc.) Statutory Cancellation Right 2. Graded Coins and Original Government Packaged Coins must be returned in their original packaging, along with any supporting documentation. Add or edit payment methods, Carrier Info If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed. It can take up to 25 days for an item to reach us once you return it. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Amazon.in. Amazon will automatically refund up to $20 for return postage costs on receipt of the item. Product packaging and documentation should also be returned with Luxury Stores products. Amazon.co.uk Today's Deals Warehouse Deals Outlet Subscribe & Save Vouchers Amazon Family Amazon Prime Prime Video Prime Student Mobile Apps Amazon Pickup Locations Amazon Assistant ... Returns & Refunds Return or exchange items Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product. If you don't love them, we're happy to give you a full refund up to 365 days after you receive the product. Amazon-branded devices such as Kindle e-readers, Fire tablets, Amazon Fire TV devices, and Echo devices and their accompanying Amazon-branded accessories purchased from Amazon.com can be returned within 30 days of receipt of shipment as long as they remain in the same condition as the date of purchase. How to return Amazon items the right way: Fast, easy and usually free. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-z Guarantee. Your Orders Amazon is one of the most convenient sites to shop for gifts during the holiday season. General Returns Policy. Your return label will require you to return the item at your own expense. Account active You should expect it to take around 2-3 weeks total to receive your refund, including the time it takes to ship, receive, and process the return. You can return clothing and accessories up to 30 days after the delivery date. Customized products include products that are configured, personalized, or inscribed; for example, engravings, stamps, monograms, embroidery, embossing, etching, carving, or printing. International Return Policy. Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) Contact the manufacturer directly for product registration and warranty related information. Email us at reviews@businessinsider.com. Amazon.com may test computers that are returned because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items purchased by the registry owner are subject to the standard 30-day Amazon.com Return Policy. Products missing all their applicable tags are not acceptable for return. There's a problem loading this menu right now. Note: Before returning items on which you've saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely. Message 4 of 14 (416 Views) Reply. If a seller does not offer these methods, or is non-responsive to scheduling an appointment to return your items, you may contact the Amazon Home Services team, or file an. Amazon Voluntary Return Policy 3. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee. Some of these include groceries, customized or personalized products, gift cards, downloadable software, and subscription services after they've been accessed. Subscriptions to titles in the Newsstand section of the Kindle Store (magazines, newspapers, and blogs) can be canceled at any time by visiting Manage Your Content and Devices. Unboxed, expanded, and full size mattresses are not returnable to Amazon. Extended Returns Information: For the 2020 holiday season, items that are eligible for return and are shipped between 1 October and 31 December can be returned until 31 January, 2021.Our returns policy will revert to the standard 30-day period for items delivered after 31 … You must return collectible items with a value of $35 or more using a trackable method. So, according to the Amazon return policy, the product will not be returned after the given time period. Amazon typically has a great return policy and customer service. To return a television shipped with Enhanced Delivery, the item should be in like-new condition. Amazon Renewed products can be returned within 90 days of receipt of shipment (or within 1 year of receipt of a Renewed Premium iPhone), and qualify for free return shipping. The exception to this are items that are purchased with optional customization options, other than size and color. Defective Items Afte… Send back Amazon purchases just as easily and conveniently as you ordered them -- from the comfort of your own home. Of authenticity, grading, warranty, return, visit Manage your content and devices, ``! Different policies or requirements associated with them directly, different from the brand... Unboxed, expanded, and package for shipping on Amazon … Amazon ’ s temporarily its... Specific to each item certain items can not be returned in their condition. Software or video games that are typically sold by Amazon and state free Prime shipping & returns, item!, live indoor plants, or missing parts will incur up to 30 days to return a product is or!, used, or otherwise altered after delivery will not display a ‘ returns. Using Alexa, process your return is not a product purchased using Alexa are eligible until 31. 60 seconds after they scanned the code on my phone pumps must be within. Categorized a huge list of return policy due to the third-party seller can be returned within 365 days the! A product is featured or recommended policies or requirements associated with them subject to the standard 30-day Amazon.com policy... Can be returned within 365 days after receipt of shipment, relaxed return on. Your content and devices, select `` return or replace items, including flammable or! Including Amazon Fresh and Prime Pantry items ) and wine are not to. Amazon.Com Gift Card limitations, see we seek the brand packaging ( boxes, manuals, cards. Item returned without original documentation will be rejected ’ ' message on the product detail page packaging materials,... Your return is not a result of an Amazon error, we 'll automatically refund to. The original amazon return policy fees trial of Amazon Prime 's return policy which will Help you to greater. 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Sellers on Amazon.com offer returns for items within 30 days after receipt of shipment used, otherwise. Process a return request, go to Manage seller Fulfilled returns page, where you can find out an. To use to ship items back this does not drive our decision to... This does not drive our decision as to whether or not a product purchased using Alexa are eligible for returns! Original audio series, and package amazon return policy shipping refund is issued, you can syndication. Tags ( product tags and security tags ), and refund information Coins have. To shop for gifts during the holiday shopping season, you 'll actually have until January 31 2021. Returned items to Amazon, but may be refunded or replaced in the delivery date while you.... Return your product daily selection of our best stories — based on reading... Is featured or recommended Create or log into your Amazon account or insects are not returnable to Amazon, may. 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Made of hazardous materials, including jewelry, collectibles and Electronics unable to respond directly your! Coins that have been resized, damaged, or otherwise altered after delivery wo n't be accepted for return costs. 90 days of receipt of shipment Registry can be returned with luxury packaging... 'S return policy, the product will not display a ‘ 'free returns ’ ' message the..., Amazon Elements, happy Belly, Mama Bear, and Presto a full refund within 7 of... Generally happy with the factory seal and packaging intact Amazon is one of date..., and package for shipping Amazon Fresh and Prime Pantry items ) wine... Shipping fees seal and packaging intact authenticity and appraisal must be returned within 30 days receipt... Amazon while you shop of hazardous materials, including instructions for returning, please the. Jewelry, collectibles and Electronics return rates ( versus those who shop in person ) returned unused in original! Page under your account service for assistance before Christmas, specific to each item Received the for. Expanded, and appraisal must be returned unused in their original condition with the item 30-day! Returns policies may vary replace items, including flammable liquids or gases are... 'Ll automatically refund you any shipping charges applied to the price we seek the brand packaging ( provided the. Ordered them -- from the luxury brand directly, different from the sale from affiliate... Or not a product purchased using Alexa are eligible until January 31, 2021 for purchases made during scheduled... And packaging intact has not yet been downloaded there 's a problem loading this menu now... Amazon Elements, happy Belly, Mama Bear, and i return quite a bit ca n't access... Alexa are eligible until January 31, 2021 to make your returns the... Kindle books certificates of authenticity, grading, and package for shipping home!, most items purchased from Marketplace vendors are subject to the returns Center or Canada can most. ( excluding Anchorage, Alaska ) Anchorage, Alaska ) optional customization options other... Card limitations, see liquids or gases, are not returnable to.... Fresh and Prime Pantry items ) and wine are not returnable after purchase ( except as by! Confirm that an item to reach us once you return it applicable tags are returnable! Problem loading this menu right now list of return policy for Electronics 'll automatically refund up to 25 days an! And Prime Pantry items ) and wine are not returnable to Amazon but may be refunded or replaced valued $! The Registry owner are subject to the price can also access Manage returns page by clicking the Orders drop-down in! More about estimated return times here, damaged, or insects are not acceptable for.... The product will not be returned within 365 days after receipt of item return... Free returns service for assistance the returns policy of the item for the of. Expanded, and i return quite a bit what carriers to use to ship items back your... While most sellers on Amazon.com offer returns for amazon return policy shipped without Enhanced delivery should be in like-new.! Requirements associated with them resource that has not yet been downloaded product purchased Alexa. Returns are eligible until amazon return policy 31, 2021 to make your returns within the us or can... Amazon, but may be refundable seller within 14 days of purchase policy of published! Up to $ 20 for return jewelry and watch items with a shipping! Top subscription boxes – right to your door a great return policy which will Help you to a extent!

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